Last updated: August 19, 2025
Berrett Home Services (“Berrett,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit berretthomeservices.com (the “Site”), contact us by phone, text, email, or chat, use our customer portal, or receive our services (together, the “Services”).
If you have questions or would like to exercise your privacy rights, see Your Privacy Rights & Choices and How to Contact Us below.
Scope
This Policy applies to information collected from current and prospective customers, website visitors, and other individuals who interact with Berrett in the United States. It does not apply to job applicants or employees (covered by separate notices), or to third‑party websites we do not control.
Information We Collect
We may collect the following categories of information (which may be personal data under certain laws):
- Identifiers & Contact Details – name, email address, phone number(s), service address, billing address, and any information you include in messages you send us.
- Commercial & Service Information – service line(s) requested (e.g., pest control, HVAC, plumbing), appointment dates, technician notes, invoice and warranty details, customer portal activity, and purchase history.
- Payment Information – payment card details or bank information processed by our payment processors (we do not store full card numbers on our systems). Financing applications are processed by our financing partners; see Financing Partners.
- Communications Preferences – consent/opt‑in to receive calls, emails, and text messages; records of your communications with us (including call recordings where permitted by law).
- Device & Usage Data – IP address, device identifiers, browser type, pages viewed, referring/exit pages, and timestamps. We may use cookies and similar technologies; see Cookies & Similar Technologies.
- Geolocation Data – general location inferred from IP address or information you provide (e.g., city and ZIP code for scheduling and dispatch).
- Audio/Visual Information – security call recordings, or images you share with us (e.g., photos of an issue to help diagnose a service need).
We collect this information directly from you, automatically via the Site, and from service providers (e.g., scheduling, dispatch, payment, and analytics vendors).
How We Use Information
We use information for:
- Providing Services – scheduling, dispatching, performing services, processing payments, servicing warranties, and operating the customer portal.
- Customer Support & Safety – communicating about appointments (including sending a technician’s name and photo), responding to inquiries, and ensuring site/service security and fraud prevention.
- Marketing & Personalization – sending service updates and offers (where permitted), measuring campaign performance, and tailoring content.
- Business Operations – analytics, quality assurance, product/service improvement, training, legal compliance, and recordkeeping.
- Legal & Compliance – complying with applicable laws, responding to lawful requests, enforcing our terms, and protecting rights, property, and safety.
Cookies & Similar Technologies
We and our partners use cookies, pixels, and similar tools to operate the Site, measure performance, prevent fraud/bot activity, and (where applicable) deliver or measure advertising. You can control cookies via your browser settings and, where offered, our Cookie Preferences link. Disabling cookies may affect Site functionality. See Analytics, Advertising, and Anti‑Fraud Partners.
Analytics, Advertising, and Anti‑Fraud Partners
We may work with third parties that process data on our behalf, such as:
- Analytics & Performance (e.g., web analytics and session metrics)
- Advertising/Remarketing (e.g., ad platforms that may collect pseudonymous identifiers)
- Anti‑Fraud/Bot Protection (e.g., services that detect invalid traffic)
These partners may set their own cookies and receive limited device/usage data to provide their services. Depending on your state, you may have the right to opt out of “targeted advertising” or the “sale”/”sharing” of personal data. See Your Privacy Rights & Choices.
Customer Portal & Scheduling Systems
If you access our customer portal or scheduling systems operated by our service providers, those providers may process your information to authenticate your account, manage appointments, display service history and invoices, or process payments. Their privacy policies will apply in addition to this Policy.
Financing Partners
We may offer consumer financing options through third‑party financing partners and their lending partners. If you apply for financing, those partners will collect and use your information under their own privacy policies. We receive limited information regarding application status and funded transactions in order to schedule and complete your Services.
Text Messaging (SMS/MMS)
With your consent, we may send you text messages for appointment scheduling/updates, technician arrival notifications (including a technician photo), service follow‑ups, and limited offers. Message frequency varies. Message and data rates may apply. You can reply STOP to cancel texts and HELP for help. Consent is not a condition of purchase. For privacy questions about messaging, see How to Contact Us.
Payment Processing
We use payment processors to securely process payments. We do not store full card numbers on our servers. Payment processors may collect payment card information, contact details, and transaction data to complete your purchase and for fraud prevention and compliance.
How We Share Information
We may share information with:
- Service Providers/Processors – dispatching/scheduling platforms, messaging/SMS providers, payment and financing providers, customer portal vendors, analytics/anti‑fraud/advertising providers, IT/security providers, and customer support tools.
- Affiliates & Corporate Transactions – in connection with reorganization, merger, sale, or transfer of assets, consistent with applicable law.
- Legal & Safety – to comply with law or respond to lawful requests, and to protect the rights, property, or safety of Berrett, our customers, or others.
We do not sell your personal information for money. In some states, our use of analytics/advertising cookies may be considered a “sale,” “sharing,” or “targeted advertising.” You can opt out as described below.
Data Retention
We retain information for as long as necessary to provide the Services, comply with our legal obligations (including warranty and accounting requirements), resolve disputes, and enforce our agreements. Retention periods may vary based on the type of data and applicable law.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure.
Your Privacy Rights & Choices
Depending on your state of residence (e.g., Colorado or Texas) and subject to exceptions, you may have the right to:
- Confirm/Access whether we process your personal data and obtain a copy.
- Correct inaccuracies in your data.
- Delete personal data.
- Data Portability – receive a portable copy.
- Opt Out of targeted advertising, sale/sharing of personal data, and certain profiling.
- Appeal – if we deny your request, you can appeal our decision.
How to exercise your rights:
- Web form: [Add DSAR web form URL]
- Email: privacy@berretthomeservices.com
- Mail: Berrett Home Services, Attn: Privacy, 708 Easy Street, Garland, TX 75042
- Verification: We may need to verify your identity and state residency. You may use an authorized agent where permitted by law (we may require proof of authorization).
- Appeals: If we deny your request, email privacy@berretthomeservices.com with the subject line Privacy Appeal. If you are in Colorado, you may contact the Colorado Attorney General if your appeal is denied.
Global Privacy Control (GPC): Where required (e.g., Colorado), we honor browser‑based opt‑out signals such as GPC for targeted advertising/sale/sharing on the Site.
Email & SMS Marketing: You can unsubscribe from marketing emails via the link in the email. For texts, reply STOP. Transactional messages (e.g., appointment updates) may still be sent.
Cookies/Tracking Choices: Use our Cookie Preferences (where available) and your browser settings to manage cookies. You can also set tools like Do Not Track or GPC; we will honor applicable signals as required by law.
Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Links to Other Sites
Our Site may link to third‑party sites (e.g., customer portal, financing, or manufacturer resources). We are not responsible for the privacy practices of those sites. Review their policies before providing information.
Changes to This Policy
We may update this Policy from time to time. We will post the updated version on this page and update the “Last updated” date above. Material changes will be highlighted for a reasonable period.
How to Contact Us
Email: privacy@berretthomeservices.com
Phone: (214) 242‑4800
Mail: Berrett Home Services, Attn: Privacy, 708 Easy Street, Garland, TX 75042
If you have accessibility needs, contact us and we will provide this Policy in an alternative format.
State‑Specific Notices
Colorado (CPA)
Colorado residents have the rights described above and may designate an authorized agent. We do not process “sensitive data” (e.g., precise geolocation) without consent. We honor universal opt‑out mechanisms like GPC for targeted advertising/sale/sharing on the Site.
Texas (TDPSA)
Texas residents have the rights described above, including rights to access, correct, delete, and portability, and to opt out of targeted advertising and sale of personal data. We will respond to verifiable requests within the timelines required by law.
If you are located in another state with similar rights, you may exercise the rights described above to the extent required by that state’s law.
Additional Disclosures
- Do Not Sell or Share Personal Information: We do not sell personal information for money. To the extent our use of analytics/advertising cookies constitutes “sale,” “sharing,” or “targeted advertising” under applicable law, you may opt out using the methods described above or via our Your Privacy Choices link (when available).
- Financial Incentives: We currently do not offer programs that qualify as “financial incentives” (e.g., loyalty programs tied to personal data). If we offer such a program in the future, we will provide a separate notice.
- Contact Recordings: We may record customer service calls for quality and training where permitted by law; we will notify you where required.
Key Third‑Party Services (Illustrative)
- Customer Portal / Account Management: third‑party portal provider (account authentication, service history, invoices).
- Financing: third‑party financing partners and their lending partners (application processing and underwriting).
- Payments: payment processors (card/bank payments; fraud prevention).
- Messaging: SMS and email service providers (appointment updates, confirmations).
- Analytics & Advertising: web analytics and ad platforms (site performance, reach measurement).
- Anti‑Fraud & Security: bot/invalid traffic detection and security tools.
Vendor‑specific privacy notices from these providers apply in addition to this Policy when you interact with their tools or portals.